Customs and Border Protection

Customs and Border Protection (CBP) must meet the challenges of explosive growth in international trade and travel and ever-increasing law enforcement demands. The CBP Modernization Program is a 15-year, multi-billion dollar initiative to modernize and integrate the agency’s IT infrastructure. Customs Modernization includes the reengineering of Customs operational processes and the development of new technology infrastructure, computer systems, and software applications to support these processes. Modernization will address Customs commercial, enforcement, and administrative operations.

AEEC has been a First Tier subcontractor to IBM on the CBP Modernization Project for over ten years, and currently has over 40 resources engaged, from IT engineers to developers, architects and analysts, in areas ranging from software design and development to system design, implementation and integration and beyond. The ACE Modernization contract task orders are described briefly below:

Task Order Production Applications and Systems Support Maintenance (TO PROD) was established to maintain the live Production Systems of ACE. Under TO PROD, AEEC provides the following services: program management, immediate response to production incidents, application levels 2 and 3 support for incidents opened from Help Desk users, break/fix support for production issues, and enhancements to functionality in U.S. Customs Cargo and Accounts Revenue processing in U.S. ports for truck, sea and rail processing. AEEC has provided Cargo IT services and support, ACE O&M for ACE level 2 application support, electronic data interchange support, and ACE production application maintenance. AEEC also provides full life-cycle support using the DHS SELC methodology.

Task Order Enterprise Data Management Engineering Division (TO EDME) was established to support CBP production systems. Over the last 10 years, AEEC has performed the tasks associated with this task order to meet the customer mission, goals and service level agreements. System management performed to support CBP goals in accordance with Customs Systems Life Cycle (SLC) includes CBP enterprise server computing platform systems, server virtualization engineering and infrastructure, CBP enterprise storage systems, IBM products, enterprise server and storage, production operating environment up-to-date maintenance and release levels, maximizing CBP production system (reliability, availability and stability), program and project management, and training.

Task Order EDME CISS and Operations & Management (TO ECOM) AEEC has provided the following support services: systems engineering, data center local area network (LAN), Windows support group (WSG), systems integration management branch (SIMB), Mainframe (including Z series and CICS), Unix engineering (including web services engineering), project management, Unix operations (including web services operations), X86/Windows engineering, storage, disaster recovery operations center (DROC), ESB operations 24×7 support, Passenger Systems Program Office (PSPO) support and duty officers 24 x 7 Technical Operations Center.

In addition to managing these projects in delivering full cycle IT service support, AEEC currently provides a wide range of skills and capabilities. A sample of the roles fulfilled by AEEC staff on this project includes:

  • Infrastructure design
  • Requirements definition and analysis
  • Systems design and development
  • System integration, implementation and deployment
  • Software development
  • Software requirements definitions
  • Systems design and development
  • Software application maintenance
  • Help desk support
  • Maintenance and upgrades of hardware and software